Do you have a question for us?

 If you have questions about products or orders, you can reach us through:support@techezyne.cedriclajato.com

Orders

How do I place an order?
  1. Visit the website and choose your product(s).
  2. Bundle deals are available if you buy multiple units.
  3. Proceed to checkout, select payment method, and enter your details.
  4. You’ll receive a confirmation email within 24 hours.
How can I cancel my order?
  • Orders can only be canceled if they have not yet been processed at the logistics center.
  • If the order has shipped, you may return it within 30 days of delivery.
Was my order successfully placed?
  • A confirmation email is sent within 1 hour (check spam folder).
  • If not received within 24 hours, contact support and provide:
    • Full name
    • Email address used
    • Shipping address
    • Proof of payment
I received the wrong product, what do I do?

 Contact Customer Support with:

  • Your order ID
  • A photo of the incorrect item

A replacement will be arranged.

I received a defective product, what do I do?
  1. Check the user guide to ensure proper setup.
  2. If still defective, contact support with:
    • Order ID
    • Description of the issue
    • Image/video of the item
    • Image of the shipping label
I am missing one or more products from my order, what do I do?

Contact support with:

  • Order ID
  • Details of missing product(s)

Photos of received items and shipping label

I’m unsatisfied with the products I received, what can I do?
  • We offers a 30-day return guarantee.
  • Contact Customer Support within 30 days of receiving your order.
  • Terms and conditions apply.

Payments

What payment methods do you accept?
  1. PayPal
  2. VISA
  3. MasterCard
  4. American Express
  5. Apple Pay
  6. Google Pay
  7. Klarna

If your preferred option is missing, email support and they may consider adding it.

Is your website safe for payments?
 Yes. We use SSL encryption to protect all data.
  •  Yes. We use SSL encryption to protect all data.
  • Secure sites start with https://. Look for the padlock icon in the URL bar.
This ensures your personal and payment information is encrypted and safe.
What do I do if my payment keeps failing?
  • Try a different payment method.
  • If the issue continues, contact your bank.

Delivery & Shipping

How can I track my order?
  • A shipping confirmation email is sent once your order is dispatched.
  • It contains tracking details (allow up to 48 hours for tracking to activate).
What is the delivery time?
  • Orders are usually shipped within 1–2 business days.
  • Delivery times:
    • UK: 5–8 business days
    • US, Canada, France, Germany: 10–20 business days

Delays may occur during holidays, busy periods, or due to courier issues.

Where is my order?
  • Delivery timelines as above apply.
  • If you haven’t received a tracking number within 2 business days, contact support.
  • Sometimes external factors (flight delays, high volume, etc.) may cause longer shipping times.
  •  
My order is still in transit but there is no recent update?
  • “Awaiting item” status means the package has been shipped but not yet scanned by the courier.
  • If it stays unchanged for more than 10 days, contact support for investigation.
How can I change my shipping address?
  • Contact support immediately (via phone or email).
  • Changes can only be made if the order has not been processed at the logistics center.
  • If already shipped, support can assist with next steps.
  •  

Returns & Refunds

What is your return policy?
  • Returns allowed within 30 days of receipt (conditions apply).
  • Items must be:
    • New, unused, and in original packaging
    • Returned in suitable shipping container
  •  Some items (e.g., sanitary or hygienic products) are non-returnable once opened.
  • Return shipping costs are the customer’s responsibility.
  • Refunds are issued to the original payment method (minus shipping/restocking fees).
  •  
How long does it take for my return to be processed?
  • Once received and inspected, refunds are processed within 2–5 business days.
  • You’ll be notified by email.
  • Refund times may vary depending on your payment provider.
  •  
Do I need to pay for return shipping?

 Yes. You are responsible for return shipping costs.

  • Use trackable shipping or insurance to ensure safe delivery.
  • We cannot guarantee receipt of returned items without tracking.

Warranty

What does my warranty cover?
  • Covers manufacturing defects within the warranty period.
  • Defective products are eligible for replacement only (not refunds).
How do I claim my warranty?

 Contact Customer Service via email or phone with:

  1. Order ID
  2. Product details
  3. Reason for claim + photo(s)

A representative will assist with the warranty process.